Shipping policy
Shipping Policy
Last Updated: June 10, 2025
At Coach Michelle Academy, we are committed to delivering your order in a timely and efficient manner. Please review the following shipping terms before placing your order.
📍 Shipping Coverage
We currently ship to addresses within:
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The contiguous United States (lower 48 states)
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Alaska and Hawaii (please allow up to 21 days for delivery)
We do not ship to:
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U.S. territories
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APO/FPO military addresses
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International destinations
📦 Fulfillment & Delivery
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Most orders ship from our U.S. fulfillment centers within 2–5 business days.
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Delivery times may vary depending on location, weather conditions, and carrier service.
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Shipping rates are calculated based on weight and/or dimensional size, rounded up to the next full pound in accordance with carrier guidelines.
🚚 Estimated Transit Times
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UPS Ground: 2–5 Business Days (contiguous U.S.)
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Alaska & Hawaii: Up to 21 Business Days
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UPS 3-Day Select: 1–3 Business Days (non-guaranteed)
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UPS 2nd Day Air: 1–2 Business Days
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UPS Next Day Air: 1 Business Day
🎁 Free Shipping Offers
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Free shipping (when available) is valid only for orders shipping to the contiguous United States.
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If you return an item purchased under a free shipping promotion, your refund will reflect the item price minus our actual shipping cost.
🔁 Returns & Shipping Costs
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Original shipping charges are non-refundable.
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Customers are responsible for return shipping costs, unless the item was received damaged or was shipped in error.
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For returned items that qualified for free shipping, we will deduct our actual shipping cost from the refund.
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Promotional discounts and offers are subject to change based on returns, cancellations, or exchanges.
❓ Questions?
Please reach out before placing your order if you:
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Need expedited delivery
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Have questions about Alaska or Hawaii shipping
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Require more details
📧 Email us at: hello@coachmichellehong.com