Shipping policy

Shipping Policy
Last Updated: June 10, 2025

At Coach Michelle Academy, we are committed to delivering your order in a timely and efficient manner. Please review the following shipping terms before placing your order.

📍 Shipping Coverage

We currently ship to addresses within:

  • The contiguous United States (lower 48 states)

  • Alaska and Hawaii (please allow up to 21 days for delivery)

We do not ship to:

  • U.S. territories

  • APO/FPO military addresses

  • International destinations

 

📦 Fulfillment & Delivery

  • Most orders ship from our U.S. fulfillment centers within 2–5 business days.

  • Delivery times may vary depending on location, weather conditions, and carrier service.

  • Shipping rates are calculated based on weight and/or dimensional size, rounded up to the next full pound in accordance with carrier guidelines.

 

🚚 Estimated Transit Times

  • UPS Ground: 2–5 Business Days (contiguous U.S.)

  • Alaska & Hawaii: Up to 21 Business Days

  • UPS 3-Day Select: 1–3 Business Days (non-guaranteed)

  • UPS 2nd Day Air: 1–2 Business Days

  • UPS Next Day Air: 1 Business Day

🎁 Free Shipping Offers

  • Free shipping (when available) is valid only for orders shipping to the contiguous United States.

  • If you return an item purchased under a free shipping promotion, your refund will reflect the item price minus our actual shipping cost.

 

🔁 Returns & Shipping Costs

  • Original shipping charges are non-refundable.

  • Customers are responsible for return shipping costs, unless the item was received damaged or was shipped in error.

  • For returned items that qualified for free shipping, we will deduct our actual shipping cost from the refund.

  • Promotional discounts and offers are subject to change based on returns, cancellations, or exchanges.

❓ Questions?

Please reach out before placing your order if you:

  • Need expedited delivery

  • Have questions about Alaska or Hawaii shipping

  • Require more details

📧 Email us at: hello@coachmichellehong.com